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Orchestra®

A Symphonized Contact Centre Strategy

Orchestra® Call Center gives contact centre managers the control they need to bring out the highest potential of their call centre to respond to today’s customer relationship strategy. Orchestra® protects your investment by integrating with your existing legacy PABX or delivers on a single, scalable session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) platform.

Highlights

• Easy deployment and management.
• Able to meet the most demanding and mission critical environment.
• Complies to open standards and Microsoft Dot Net technology.
• Modular and Scalable to cater to both budget and growth.

Orchestra® Call Centre consists of various modules like automated call distribution (ACD), auto-attendant, interactive voice responses (IVR), unified messaging solutions, fax servers, recording, real-time monitoring, orchestrated to give you a powerful call centre management tool.

Distribution

• Skill-based routing. Delivering the calls to the most appropriate agents in the shortest possible time.
• Multi-tenant. Most flexible way to categorize your incoming calls with different greetings and frontline announcement to cater to different customers of various needs.
• Deploy agents at home, branch offices, centralized or de-centralized call centers.
• Adopting VoIP to lower your costs.

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